Frequently asked questions about accessing the platform, with a short answer and a link to the relevant section of the article. These are aimed at all users: parents, students, teachers, staff members, coaches…
Account and login
| I don't have an account yet: how do I get one?If you are a parent and your family is not yet known to the school, create your account yourself using the Create an account button on the login page. Teachers, staff members and students receive their access credentials from the school. ➔ Create your account |
| I'm not receiving the account activation email: what should I do?Wait a few minutes and check your spam folder. If nothing arrives, the email address may have been entered incorrectly: contact the school administration. ➔ If you experience difficulties |
| The message "Incorrect email or password" is displayed: why?Check the email address you entered and the capital letters in your password. After several unsuccessful attempts, access is suspended for a short time for security: wait before trying again. ➔ If you experience difficulties |
Password
| I have forgotten my password: how do I choose a new one?On the login page, click the recovery link below the Login button and enter your email address: you will receive a link to choose a new password. This link can be used only once and is valid for a limited time only. ➔ Request a reset link |
| I no longer have access to my account email address: what should I do?Email reset is then not possible. Contact your school administration, which will be able to update your account. ➔ Before you start |
| How do I change my password when I know it?Once logged in, open your account menu, then Click here to change your password. The change logs you out of your other devices, including the Eduka Mobile application. ➔ Change your password |
Account security
| How can I better protect my account?Enable two-factor authentication from your account menu, on the Two-factor authentication line: in addition to your password, a 6-digit code is requested when you log in. ➔ Enable two-factor authentication |
| I'm not receiving my code or I've changed phone: what should I do?For an email code, check your spam folder and click Receive code again: only the latest code is valid. If you've lost your phone or changed devices, your school administration can disable two-factor authentication on your account. ➔ If you experience difficulties |
Mobile application and notifications
| How do I log in to the Eduka Mobile application?Use the same account as on the platform by scanning the QR code displayed in your account menu, or by entering your school code, email address and password. ➔ Logging in to the app |
| Where do I find my school code?At the bottom of the platform's login page. Your school can also give it to you. ➔ By entering your credentials |
| I'm not receiving alerts on my phone: why?Alerts are allowed or blocked by your phone: check in your settings that notifications are enabled for the Eduka Mobile application, and that "Do not disturb" mode is not turned on. ➔ Receive alerts on your phone |
| How do I find a notification I've already opened?It is not deleted: find it in the Archives tab of the notification centre. ➔ Find an old notification |
Personal data
| How do I get a copy of my personal data?From the Account settings page, the Download my personal data button generates an archive with your data and that of the people linked to your account. To have information corrected or deleted, contact your school. ➔ Download your data |
AMAZING GRACE PRIVATE SCHOOL – ENKO EDUCATION
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