Two-factor authentication, also known as two-factor authentication, strengthens the protection of your account. In addition to your email address and password, a temporary 6-digit code is requested when you log in. Even if someone discovered your password, they would not be able to access your account without this code.

It is available to all platform users: parents, students, teachers, staff members, coaches… You can enable it yourself from your account settings.

Good to know: the screens shown in this article are the standard platform screens. The methods offered depend on your school, which may also make two-factor authentication mandatory for certain roles: in that case, it will be requested when you log in.

Choose your method

Depending on your school's choices, several methods may be offered to you:

• Two-factor authentication by email: the code is sent to you by email at the time of login. This is the simplest method to set up.
• Two-factor authentication by token: the code is generated by an authentication application installed on your smartphone or computer (for example Google Authenticator, Microsoft Authenticator or Authy). This is the safest method, as it does not depend on your email.
• Two-factor authentication by SMS: the code is sent to you by SMS. This method only appears if your school offers this service.

Enable two-factor authentication

1Open your account menu. Click on your name or photo in the top right of the screen, then on the Two-factor authentication line:

2Choose your method. The Two-factor authentication screen shows the available methods. Click Select under the one you want:

3Confirm with a first code. The platform verifies that everything works before enabling the method:

• by email: a code is sent to you immediately. Enter it in Authentication code;
• by token: open your authentication app, add an account by scanning the QR code displayed (or by entering the Secret key), then enter in Validation code the 6-digit code that the app displays.

Then choose a value in Require new code (see the box below), then click Confirm:

For the token method, the screen appears as follows:

4It is now enabled. A message confirms the registration. You can check the active method at any time in Account settings, section More account settings…:

Logging in with two-factor authentication

After you have entered your email address and password, a screen will ask for your code:

• by email: click Receive code, then enter the code you received;
• by token: enter the 6-digit code currently displayed by your authentication app.

Then click Validate to access your account:

Key point: how does "Require new code" work?
This setting applies only to the code: your password is always required. It indicates for how long the device you are using (more precisely, this browser) is recognised after you enter a code. During this period, you log in on this device with your email address and password, without a code.

The code will be requested again:
•  at the end of the chosen period;
•  if you click the logout icon: the device is then no longer recognised;
•  on another device, or in another browser;
•  if you clear your browser's browsing data (cookies).

Example: with "Every 30 days" on your personal computer, you enter a code once, then not again for 30 days as long as you do not log out. On a shared computer, choose For each session instead. You can change this value each time you enter a code.

Edit or disable two-factor authentication

To change method, or to disable two-factor authentication, return to the Two-factor authentication screen from your account menu. For security, a code will first be requested; you can then select another method, or Two-factor authentication not enabled. If your school has made two-factor authentication mandatory for your profile, it cannot be disabled.

If you experience difficulties

Here are the most common situations:

• You are not receiving the code by email: check your spam folder, then click Receive code again. Only the most recent code is valid.
• The token code is rejected: the code changes approximately every 30 seconds. Enter the code displayed right now, and verify that your phone's time is set to automatic.
• Your access is blocked after multiple incorrect codes: for security, your account is temporarily blocked. Wait before trying again.
• You have lost or changed your phone, or deleted your authentication app: contact your school's administration, which can disable two-factor authentication on your account. You can then re-enable it on your new device.