Notifications alert you to what matters to you on the platform: news published, a message received, permission to give, results available, a task to complete… They are sent automatically by the platform or by your school, and each one takes you directly to the relevant screen. They are sent to all users: parents, students, teachers, staff members, coaches…

You can find them in three places: the bell icon at the top of the screen, the notification centre, and, if you use it, the Eduka Mobile app.

Good to know: the screens shown in this article are the standard platform screens. The notifications you receive depend on your role and the services opened by your school.

View your new notifications

In the top right of the screen, the bell icon displays in orange the number of notifications you have not yet viewed. Click on it to display them:

• click on a notification to open the relevant screen directly;
• the cross on the right of a notification removes it from the list;
• Clear all removes all notifications from the list in one go;
• Notification centre opens the page that brings together all your notifications.

The notification centre

The notification centre displays your notifications in detail, with their date and description. It has two tabs:

• Notifications: the notifications you have not yet processed;
• History: the notifications you have already opened or removed from the list.

The Clear all and Refresh buttons at the bottom of the list allow you to empty it or display the latest notifications received:

Receive notifications in your browser

At the top of the notification centre, the Enable browser notifications button allows you to be alerted in real time, even when the platform is open in a background tab. Your browser will then ask for your permission: accept it. If you refused it in the past, the message "Notifications blocked by browser" is displayed; you can restore it in your browser's website settings.

Find an old notification

Opening a notification, or removing it from the list, does not delete it: it is stored in the History tab, where you can view it again.

Key point: notifications are not kept indefinitely. A notification you have not viewed disappears after one month, and an archived notification after six months. Remember to check your notifications regularly.

On the Eduka Mobile app

If you use the Eduka Mobile app on your smartphone or tablet, your notifications are also available there:

• a dedicated button gives you access to your notifications, showing the number of new notifications to view;
• if you have enabled it in your phone's settings, the app sends you an alert as soon as a new notification arrives, even when the app is closed;
• a notification viewed on the app is also marked as viewed on the platform, and vice versa.

Not receiving alerts on your phone?
Alerts are allowed, or not, by your phone itself: the platform cannot turn them on for you. Check the following:
•  On iPhone: open Settings, then Notifications, tap Eduka Mobile and turn on Allow Notifications.
•  On Android: open Settings, then Apps, tap Eduka Mobile, then Notifications, and turn them on. The wording may vary slightly depending on the phone brand.
•  Make sure Do Not Disturb (or Focus) mode is not on and, on Android, that battery saver is not blocking the app.
•  Stay logged in to the app: if you log out, alerts no longer reach you.

The first time you open the app, your phone asks whether you agree to receive notifications: if you said no, these settings are where you can change your mind.